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Risks of using MySehat’s Services

  • 1. As with any medical procedure, there are potential risks associated with using the Services. By using the Services, You agree to abide by these Terms of Use, Privacy Policy and risks described below. These risks include, but may not be limited to:
    • a. While the Website is an honest attempt to provide access to the best possible medical information to the Users, the Medical Experts will not be examining You physically. The Medical Experts may not have access to all or some of Your medical history that might be critical to consult You. The Medical Experts will not have the benefit of information that would be obtained by examining You in person, observing Your physical condition and by going through Your medical records. This means that the Services provided is different from the diagnostic and treatment services typically decided by a physician. Therefore, the Medical Experts may not be aware of facts or information that would affect his or her opinion of Your diagnosis. To reduce the risk of this limitation, MySehat strongly encourages You to be in touch with an on-ground physician and share the MySehat’s opinion with him/her.
    • b. By requesting a medical opinion through the Website, You acknowledge and agree that:
      • i. the advice/information/opinion on diagnosis You may receive could be limited and provisional;
      • ii. the medical opinion is not intended to replace a face-to-face visit with a physician and it does replace an actual doctor-patient relationship;
      • iii. in case of a second opinion where there is a difference of opinion among Our Medical Experts and Your physician, You would bear the responsibility to decide on online or offline consultation, or procedure, and/or treatment;
      • iv. the Medical Expert is reliant on information provided by You and hence any information demonstrated to have been falsified, misleading or incomplete will immediately render the opinion and all details therein null and void;
      • v. in some cases, the Medical Expert may determine that the transmitted information is of inadequate quality and may ask for more information, without which he/she may refuse to answer the query;
      • vi. in rare cases, the Medical Experts may feel that the query may not be answerable without physically examining the patient/ Users and the Consultation may be refused forthwith;
      • vii. in very rare instances, security protocols could fail, causing a breach of privacy of personal medical information; and
      • viii. delays in medical evaluation and answers could occur due to deficiencies or failures of the service as per those mentioned in these Terms of Use.


  • a. Your Profile, Collection, Use, Storage and Transfer of Personal Information:
    • i. Your MySehat profile is created to store record of Your Consultations and Your personal health information online, including history, health conditions, allergies and medications.
    • ii. Any information provided as part of a web Consultation or obtained from use of the Services by You becomes part of Your MySehat record. You agree to provide accurate information to help Us serve You best to Our knowledge, to periodically review such information and to update such information as and when necessary. MySehat reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Website according to its internal record retention and/or destruction policies. You might be contacted via email to review the information provided by You for MySehat’s record or for the Services. Please make sure You provide a valid email-id and You update it as and when needed.
    • iii. For additional information regarding use of information about You, please refer to the Privacy Policy.
    • iv. The terms “personal information” and “sensitive personal data or information” are defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and are reproduced in the Privacy Policy.
      • 1. The Privacy Policy sets out:
        • a. the type of information collected from Users, including sensitive personal data or information;
        • b. the purpose, means and modes of usage of such information; and
        • c. how and to whom MySehat will disclose such information.
      • 2. The Users are expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of:
        • a. the fact that the information is being collected;
        • b. the purpose for which the information is being collected;
        • c. the intended recipients of the information;
        • d. the name and address of the agency that is collecting the information and the agency that will retain the information; and
        • e. the various rights available to such Users in respect of such information.
    • v. MySehat shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the Users to MySehat or any other person acting on behalf of MySehat.
    • vi. The use of the Website involves every Users’ registration information and browsing history being stored and submitted to the appropriate authorities. The consent and procedure for such collection and submission is provided in the Privacy Policy. The other information collected by MySehat from Users as part of the registration process is described in the Privacy Policy. The consent and revocation procedures in relation to the same are set out in the Privacy Policy.
    • vii. The Users are responsible for maintaining the confidentiality of the Users’ account access information and password. The Users shall be responsible for all uses of the Users’ account and password, whether or not authorized by the Users. The Users shall immediately notify MySehat of any actual or suspected unauthorized use of the Users’ account or password.
    • vii. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or MySehat has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, MySehat shall have the right to suspend or terminate such account at its sole discretion.
    • ix. MySehat may disclose or transfer User Information (as defined in the Privacy Policy) to its affiliates in other countries, and You hereby consent to such transfer. The SPI Rules only permit MySehat to transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by MySehat as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between MySehat or any person on its behalf and the user or where the User has consented to data transfer.
    • x. By accepting these Terms of Use and by registering on the Website, You consent to be contacted by Us and by the Third Party Service Providers and You further consent to receive emails and messages (SMS) notifications and information at any time from Us and from Third Party Service Providers.